Warranty

EBKE warrants each bicycle frame against defects in workmanship and materials for two (2) years from the date of delivery. Any parts or accessories are warranted for a period of two (2) years from the date of delivery. A different warranty period applies for outlet sales (being a one (1) year warranty period), without prejudice to the other terms and conditions of article 12. This different warranty period will be stated during the check out process for Your purchase.

This warranty is expressly limited to the replacement of a defective frame or defective parts and is the sole remedy of the warranty. Notwithstanding local statutory rights, a repair/replacement under a warranty does not extend the warranty period. This warranty applies to the original owner and is transferable for the remaining period in the event of a new owner having purchased the bike.

Claims under the warranty must be made directly to your point of purchase in your country or our online store.. Proof of the purchase is required. We advise you to keep your box, since replacement boxes are not covered by the warranty. If you need a replacement box, we'll send you one for an additional fee.

This warranty does not cover normal wear and tear, improper assembly, or follow-up maintenance including damage resulting from incorrectly replacing parts, consumable parts such as tires, or unauthorized installation of parts or accessories. The warranty does not apply to damage or failure due to accident, misuse, abuse, neglect, or failing to follow instructions. Any unauthorized modification of the frame or components shall void this warranty. The warranty shall not apply in case of a copy, modification, reverse engineering, decompiling, disassembly of or otherwise tampering with the product, its components and/or the Services. EBKE is not responsible for incidental or consequential damages. This warranty does not affect the statutory rights of the Consumer.

The incorporated battery of the product, battery replacements and battery accessories are designed to retain a minimum of 70% of their initial capacity after 500 charge cycles within the warranty period as described in article 12.1 of these terms. This means that, within the warranty period, you should be able to charge five hundred times from 0% to 100% before the initial capacity falls below 70%.

If the incorporated battery, motor or controller of your bicycle requires warranty repair, EBKE will repair the unit, or replace it with a new, reconditioned or remanufactured part at the sole discretion of EBKE. The warranty replacement may not restore the bike to an "as new" condition, but when replacing a battery, EBKE will ensure that the energy capacity of the replacement battery is at least equal to that of the original battery before the failure occurred while taking into consideration other factors, including the age and mileage of the bike.

The terms of this warranty shall not apply if You bring Your bike to another country than the country where You bought the bike, unless EBKE provides Services in the country of destination or if You take care of any shipping costs involved.

To obtain warranty services, you must notify EBKE within the applicable warranty period, and deliver the bike at Your expense, during regular business hours to a EBKE service hub or EBKE certified workshop in Your country. The location of the nearest service location may be obtained by visiting EBKE's website for Your region. The location of EBKE service hubs and EBKE certified workshops is subject to change at any time. The updated list of service locations is and will remain published on EBKE's website for Your region. When You contact EBKE, please be prepared to provide the bike's frame number, bike ID, and a description of the defect. By creating a (warranty) service appointment, You consent to EBKE using bike data to diagnose the defect remotely and updating the bike to the latest firmware.

If you don't comply with recalls done by EBKE on parts of Your bicycle, any damages that arise as a result thereof, shall be for Your account.

EBKE must be allowed a reasonable time for completion of the repair and/or Services. Circumstances as for instance unavailability of parts and/or components, may influence the time for completion. Upon notification by EBKE of the completion of the bike repairs and/or service, you are responsible to pick up your Bicycle, at your own expense, or reasonable daily storage fees will be assessed.